Pathetic service and still have not received my parcel

@aramexsouthafrica I wouldn't even give the service a 1 star rating but I had to put in something to continue . A parcel has been sent to me from Austrailia on the 16th September 2020 and to date (28th Oct 2020) I have not received my parcel. After tracking the item on the Australian side my sister queried the reason for the delivery not being made, only to find out the Aramex South Africa required more information. After explaining to the person the invoices cannot be given for item sent from one household to another the person continues to request the same information. After many attempts to sort out the matter it was disclosed that the information provided as sufficient to beginning with. After which we were told that the parcel will be delivered within a day or two. No further communication came from Aramex. I the recipient then called Aramex South Africa to query the delay, and suddenly we were told the information previously provided was never captured and the parcel should be released soon. A day later and yet no communication, so I followed up with another call. I was told the matter will be resolve and escalated, only to recieve and invoice from Aramex stating there is an amount due. Two parcels were sent by my sister on the same day at the same time with the same person collecting the items and with the exactly same items, yet one was delivered a month ago and the other suddenly require more information and extra payment. I had called in again today (28 Oct 2020) and the customer service representative dropped the call on me when I had request to talk to a senior. I had called back and asked for the recording to be made available to me and again I got a run around of only seniors can authorise this and none are available. Aramex South Africa cannot explain to me why my parcel still has not been delivered or why I need to pay an additional fee even though one parcel never require additional information or payments. Till now no seniors have connected me and no communication has been received unless I personally call in and query. What pathetic service and for a courier company that thrive on great worldwide shipping solutions. They do not stand up the reputation they are trying to display or build.