Pathetic Service and lack of truthfulness!!!

Sent a parcel using the Store - to Door service on 22/12/2021 . Parcel went out for delivery on Friday 24 December 2021 but was flagged as not delivered with the comment Waiting for correct address details. Their WhatsApp chat stated there was no answer on the intercom as the reason. I have now been from pillar to post trying to get a concrete ETA as well as reason for them not contacting the recipient if they had address or intercom issues. Customer services agents have no visibility of the operations hence they give wish-washy incoherent answers!! Pathetic service as no one takes responsibility for the issue or resolution of it.