Pathetic service and arrogance from KZN Manager

Most pathetic, arrogant manager Thabani from the KZN office. If Aramex had a problem they should have called me the sender, instead they shut up. I send approx 15packages weekly and I would expect Aramex to pick up my details as point of sender. I Dispatched a package last week and my client to date has not received the package. Thabani is a rude Manager who needs he communication skills investigated! He raised his voice and asked me to get if the the phone for a promised special delivery today between 6-8pm and now 21.17pm my client has still not received the package! Aramex you are failing me as a business!!!! I expect the client to now get a full refund and package to be delivered no later than 10am 20 May 2021. Get your staff communication and business skills looked at! If staff have such arrogance they can be replaced with people who are willing to WORK!