Pathetic service

MY PARCEL HAS ARRIVED IN SA ON THE 22ND OF THIS MONTH AND ARAMEX IS STILL KEEPING IT IN JOHANNERSBURG, LAST WEEK THEY **** AND SAID THEY WILL SEND IT FRIDAY THEN YESTERDAY WHEN I CALLED THEM AGAIN MY PARCEL IS STILL SITTING AT THEIR WAREHOUSE ,WHY ARE THEY TAKING SOMETHING THAT THEY KNOW FOR SURE THEY WON'T DELIVER AND I AM SO TIRED OF THEIR LIES