Pathetic Service

Aramex probably has the worst customer service in the country. I ordered some items online, and the internation online store decided to ship it with Aramex. First of, Aramex had the wrong delivery address for me. I opened a support case on 17 August to rectify this. The case was closed within minutes with no communication from Aramex at all. Right now, the mobile app still shows the wrong address.

Secondly, I keep on phoning for updates on the parcel, and on 20 August was told it was out for delivery and would be delivered by close of business. This morning I phoned again for an update, and was told it is out for delivery and will be delivered by close off business. Just after 3pm this afternoon, I followed up on the status once again. And again I was assured that it would be delivered by the end of the day. It is 19:11 right now, and I still do not have my parcel.

In my view, the Aramex Customer Service Charter is just lip service. They have no intention on delivering a good service at all. Instead, they are the middle man collecting our money.

I feel they should not even get a one star rating, however, this is the lowest option I had.