Pathetic service

On the 4th June I used Aramex drop box at pnp in canal walk. On Monday the 10th I received a call from Joseph saying that they do not deliver to Port St John's and that I would have to pay an additional R2000 or have my friend collect the package in East London. East London is a 7 hour drive from Port St John's.

Yesterday the 11th I received a call after I sent an email complaint due toto the fact that my parcel has been left in East London. Nazli tells me the same thing that Joseph told me. No help at all.

Today the 12th, I sent an email asking when the package got to their warehouse in cape town and they logged it into the system and saw that they don't deliver to the address requested, they didn't just call me, tell me about the R2000 fee and send it if I accept the fee or tell me to collect it at their cape town warehouse if I don't accept.

Joseph calls me again and tells me the same thing he said Monday and says that it's impossible to call people when they do not deliver in the area requested. I then asked if it's better to leave it in a town that the sender nor receiver can get to and he send he will send me an email with places close to Port St John's that they can deliver to.

I opened the email and it says that they can deliver to Port St John's at R2000. He clearly just wanted me to get off the phone.

My friend that I'm sending the package to, usually receives packages from Aramex at that address. They now want the waybill number. Once she received the package there was no need to keep the number.

All I'm asking is that the package is delivered to Port St John's at no additional costs or returned to Cape Town.

I've always been happy with Aramex until today.

Unhappy Customer