Pathetic Service

On 11th December 2017 I sent a parcel from Accra Ghana to Cape Town South Africa. I used a courier company called Aramex. I paid exorbitant charges. I was told the receiver would receive the goods in three days. On 20th December the receiver had still not received the goods. I started making inquiries only to find out that the parcel has been at customs since 16th December. Only on the 20th December the Aramex agent started working on the clearance. Due to this the goods which was Christmas gifts for my son will only be delivered after Christmas. This is not all. Try phoning the company. Firstly you have to wait so long that sometimes the call disconnects. When you do get through you are transferred to various wrong departments. Also the agent in Ghana tells me that they do not have direct lines to managers in South Africa. They only have the call center number. If (this is a big if) I got hold of a manager maybe the parcel would have been delivered on time.