Pathetic service

I had requested Aramex to collect a parcel from the Vaal on Thursday 23 November 2017 and deliver to Kyalami on the 24 November 2017 as simple as that. the parcel was collected from the Vaal but to this day (30/11/2017) it has not been delivered. I have spoken to Aramex numerous times to clarify why I have not received the parcel and to find out what went wrong and where my parcel actually is, I have spoken to a Kim, Palesa, Tesner (customer service) as well as the customer service supervisor Madoda and all four people have no clue as to where my parcel is. I was told by Tesner yesterday 29/11/2017 that he would send the driver back to the supposed drop off location in Roodepoort to collect from a John that signed for the parcel and return it to me by today. this was not done and I had to call in AGAIN to find out that Tesner had not even followed up. this is not the type of service stipulated in the recorded sound track that Is played while I had been on hold, (you parcel is "SAFE" with us) as it stands I have had no feedback from Aramex and I have still not received my parcel. PATHETIC SERVICE AND I WILL NOT BE USING THIS POOR SERVICE IN THE FUTURE. who knows if I will even receive my stuff, clearly Aramex has no clue either!