PATHETIC SERVICE

THE WORST COURIER COMPANY EVER!!! I have never in my life experienced such pathetic service from a courier company before! Its been over a week now that my parcel has been delayed, and i get told now, only AFTER I HAD TO QUERY that i have to wait YET ANOTHER 4-5 working days for finalization. I AM FURIOUS! I will be taking this further because this is completely unacceptable.