AB
Alex B

1 reviews | Active since May 2012

12 Aug 2016, 14:38

Pathetic people and service

<p>Parcel in customs for a week no bother to inform the customer , waiting for comercial invoice , wake up !!!!!!</p>

0
Replies (1)
Aramex South Africa
Aramex South Africa's reply15 Aug 2016, 09:28
Official

Dear pilusoza,

Thank you for taking the time to share your comments with us. We sincerely apologise for the inconvenience caused in this regard.

As per our discussions with you, there are some vital documents required from you in order for us to complete the clearance with customs in South Africa. The delay in communication to however is unacceptable and we will take swift action to correct this. Please supply us with these documents so that we can complete the clearance.

We will continue to keep you updated with the progress of the shipment during the clearance process.

Kind Regards,
Aramex SA