PATHETIC INCOMPETENCE BY ARAMEX GLOBAL SHOPPER

Probably not even deserving of 1 star!!! Aramex Global Shopper, absolutely useless facility, I would not recommend anyone to use this facility. A number of reasons cost is exorbitant, Customer service is pathetic , unless you are prepared too spend at last another R2000 in phone bills in 1 week trying to chase where your parcel is and be prepared to sit for not less than up to 3 hours per day on hold being transferred from one call centre agent to another for up to 3 hours a day no lie or exageration, don't use the services Its pathetic!!! And when their systems are down like today for the past 6 hours you are wasting your time!!! My parcel has been in JHB for 7 days and no one can help me even if I am willing to collect it myself at a shipping fees they charging and apparently still sitting in a warehouse somewhere!!!!!!!! DO NOT USE THIS SERVICE IT IS A WASTE OF TIME!!!

I had to important gymnastics equipment from abroad as the equipment is not available in south africa! it took 3 days to leave the supplier get shipped to Global Shopper in New York, get cleared through American customs and get shipped to south africa and then........TO BE HELD in south africa between Aramex and customs for the past 7 days....No Aramex you can not blame customers I paid my customs fees already and apparently it is sitting somewhere in your facility in Linbro Par****

My daughter can not practice with the equipment and will be representing SA, this will be a poor reflection as she does not have her equipment!!! A POOR SHOW!!! DISGUSTING SERVICE AND DISPLAY OF PURE INCOMPETENCE ALL ROUND to say the least!!!