Pathetic excuse for a courier company

<p>Aramex South Africa, your service is disgusting. Your staff failed to communicate with me regarding my packages being held at customs on two , separate yet consecutive, occasions. The most recent package was supposed to have been delivered on 10 March 2017 and it now 22 March 2017 and still no communication from your staff about my package. I had to make several phone calls and do my own investigating when my tracking update stated "Awaiting Customer Instructions". How can you be awaiting my instructions when you didn't bother to contact me in the first place???</p> <p>After calling several offices and being put on hold for 8-15 minutes at a time, your staff finally answered their telephones (hallelujah!) . I was told that an invoice for customs fees will be sent to me on 8th March and I am still waiting to see what the invoice looks like. I actually paid extra for express shipping only to have my package sit somewhere and collect dust while me (the customer) is left without any indication as to what procedures to follow. I mean, the least your staff could do is email me about procedures but, it's almost like customers are responsible to do their own investigating and contact customer support - which is a failing department from my experience.</p> <p>This is pathetic service and a pathetic excuse for a courier company. I have never been shown so much disregard as a customer in all my life.</p> <p>If I could, I would leave ZERO stars.</p> <p> </p>