pathetic customer service and unreliability

<p>I had my parcel sent from China on the 9th February. I have been tracking the package myself online until i realised its with customs. Unlike Dhl, aramex does not give an update to their client regarding the progress. I called them since yesterday and had to hold the line fr over 15min and still no answer. So i wasted over R30 on that call with no outcome. How many time am I going to call them, this means I will use over R150 to just get an update. Im really unhappy with the service. Yesterday an agent cut me off and I had to call again. I mentioned this to the advisor that took the call, no apology whatsoever was given. </p>