ML
Michael L

1 reviews | Active since Jan 2017

25 Jan 2017, 21:13

Pathetic customer service and a useless company.

<p>I have sent 5 emails requesting some changes to my Globalshopper account. I have even logged a case on the global website.</p> <p>To date, all I have received is the standard automated reponse.</p> <p>This is the 2nd time I have used Globalshopper and I really think I am going to cancel the service. It takes forever to get something from the USA. So much for their 5 to 7 working days promise. Last time it took 28 days from the USA to South Africa.</p> <p> </p> <p>A really useless company with no one to take ownership of any problem.</p>

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Replies (1)
Aramex South Africa
Aramex South Africa's reply26 Jan 2017, 14:08
Official

Dear Michaela

Thank you for bringing this matter to our attention.

Your complaint has been escalated to the AGS senior and contact will be made with you shortly.

Kind Regards,

Customer Care Johannesburg - Aramex SA