PATHETIC customer service

have been tracking my parcel since last week on the Aramex website. On Saturday at 11:21, the status on my delivery changed to Held in Customs - Awaiting customer Instructions. <br> <br> It is now almost 48 hours later and I (the customer) am still not aware what instructions you are awaiting from me.<br> <br> I have been calling your Durban offices since yesterday morning and I am not able to get any assistance from them apart from them redirecting me to the JHB branch.<br> <br> We have spent almost 30 minutes ON HOLD this morning and still did not get to speak to anyone in the JHB office regarding this shipment. We was told the JHB office only has one phone - that is outrageous.<br> <br> It appears that the only time you guys are able to assist customers is when we take to public forums to blast Aramex for failed service delivery.<br> <br> I am amazed at how big FMCG companies like Unilever utilize the services of Aramex considering how terrible the service is!<br>