Pathetic Aramex service - Michael kors delivery

Recently purchased a Christmas gift from Michael Kors who now uses Aramex as their courier company. Firstly, I did not recieve any correspondence regarding the shipment or delivery date/updates from Aramex. The delivery date on the Michael kors site was 23/12/2022. When I tracked the item on the 19/12/2022, it stated that the parcel was recieved at the Sandton hub shipment cleared and on its way to Aramex destination facility. When I tracked it again on the 22/12/2022, it says Invalid number data not currently available. I called the custom support number on the 23/12/2022 at 07:12 waited for 6 minutes with no answer. I called again at 09:35, after 5 minutes of being on hold, the lady on the line us still unable to locate my parcel and unable to give me an update -according to her, the parcel never left customs at OR Tambo??? So how is it that the update on the 19th showed it was at Sandton hub. Michael kors previously used DHL courier company and we have made many purchases from their site with no hassle of delivery, actually their delivery was before the estimated date with constant updates as to when we will be receiving our parcel. Clearly, Michael kors should consider changing their courier company because Aramex is pathetic (poor customer service, no updates, incorrect delivery dates, delayed customs clearance).