Pathetic Aramex

3wks back my order was brought in via Aramex. They lost my commercial invoice which caused an enormous delay & inconvenience. A million attempts were made to get hold of Sandisiwe to resolve the matter & none of emails were responded to which led me rant on Twitter only then did I get attention. I told the supplier about my unpleasant experience this is a supplier I’ve dealt with for over a year via a different courier & it’s the 1st time I’ve had such a hard time with deliver because of Aramex I asked that the order be sent back to China cause I was gatvol. A wk later I got an email from Zithile unfortunately for me another shipment being handled by Aramex. I sent the requested docs , got an invoice of R11 480 for items valued R1 800. Does that even make sense to anyone with a brain? I again with my money & airtime held on the phone forever this was on Tues to alert them the invoice is inaccurate i was told it will be sorted out asap, 3days later, countless emails sent to Zithile, Khangelwo, the jhb invoicing team and social media person who keeps promising me the team will contact me to this day no contact has been made. Aramex may not care about their customers but some of us do you have done so much reputation damage to my business since my customers prepay for their stuff and I’m beyond mad. I’ve never experienced such appalling service it’s non existence and 2wks later I’m sitting with another case where you are just sitting with my order not responding to my mails or simply just rectifying the invoice so I can pay & get my order.