PATHETIC AND POOR SERVICE DELIVERY

I have a delivery from Netherlands, it arrived on Wednesday midday, same day seeing that it have arrived I called their office to update my contact number coz my phone was lost. A day before. On Thursday my parcel couldn’t be delivered and the status said delayed. Friday morning I called to find out and I was told that they were waiting for an alternative number so they deliver, the lady I spoke to confirmed the number I gave them on Wednesday, she then transferred me to another delivery only to be told that my number was not going through, now my parcel couldn’t be delivered coz of the miscommunication of the people working at aramex, there’s an email address on my parcel and an alternative number but they claim they couldn’t get hold of me while I gave them the number. I’m so sad cz now I would have to wait for Monday so I can get my delivery. This is poor service delivery and it sucks