Pathetic

On 2 July 2023 Aramex lost my valuable parcel, How? I still don't know. After tracking and following it up I was given an escalation number. A customer service team leader called Norma Rampfumedzi called me to find out more about my parcel. I gave her the information and she also spoke with the sender. I believe they investigated the matter as they promised to reimburse me. I was asked to send an invoice which I did not once. This was in July and we in are in Mid September now and no reimbur*****t has been done. I expressed my frustration with them as am running a small business and how much the incident of lossing this parcel affected my business .A guy name Tebogo Chipongwe who is a Customer Service Executive also promised that their Finance Department are busy with the matter and to date nothing But I am not planning to let this matter go at all.