Parcels not collected at PNP STORES every day as claimed

I dropped 4 parcels at PNP Newton Park, Port Elizabeth on 30 Aug 2018 at 13H00. I checked online at 9AM ON 31 Aug and parcels cannot be tracked. I phoned PE Aramex which confirmed parcels was collected from store. The lady whom I didn’t get her name said the box gets collected at 15H00 daily and if it cannot be tracked means I dropped it after 13H00 which I told her why would I say I dropped at 13H00 if I dropped later! When I asked if they could follow up and phone me back ASAP, I was told the driver will only go and check at 15H00 today, this is totally unacceptable!

I have clients having parties and need their attire by TODAY, 31 AUG @ 10H00. I want delivery on SATURDAY 1 SEP BY 10H00 AT ARAMEX EXPENSE OR FULL REFUND for money spent and parcels not collected FULL REFUND of what I now need to refund clients for goods not delivered on time.

Tracking Numbers: DBP ********** 6411, DBP ********** 6422, DBP ********** 6396, DBP ********** 6400

I expect this to be sorted out ASAP, Either PNP Newton Park check on their camaras when I entered the store to drop it but this CANNOT be left like this!

My contact Number is ********** - Carmen