Parcels missing or ****** from Dropbox

Dropped off 6 packages to go to Durban at the Aramex drop box in Mall of Africa Pick n Pay at the same time & date. 3 packages got delivered & 3 is missing, Aramex says they can’t locate it. They have “tried” to but have no luck. What I don’t understand is how 3 packages out of 6 got picked up & delivered and 3 is somehow missing when they were all dropped off at the same drop box, same time & same date. Called in so many times, they logged an investigation & called every morning for couple days to give an update saying we cannot locate your parcels. When asked for a solution going forward now, 3 staff members from the customer call center advised that I should not use Mall of Africa drop boxes because there seem to be an issue with the drop boxes at Pick n Pay & Checkers. Their own staff is saying this, implying that there’s probably theft taking place in store or from someone picking up the packages perhaps, if they are aware of issues that took place previously, why not rectify it or close those drop boxes until there is a solution. Instead you just allow clients to drop their parcels off there, take a loss because parcels are not insured, and then say there’s nothing you can do, investigation is closed. I’ve asked multiple times to speak to someone from management or for them to call me but no one has called, everyday I’ve been told the matter is still being investigated, pick up driver has not been questioned or investigated yet, matter is escalated to so & so, but still nothing. This is pathetic service, clearly they don’t care about their customers! Agents I’ve spoken to are: Chante(cut the call on me), Simone(opened an investigation, promised to call back later in the day, never called back), Gugu(absolutely useless, couldn’t call back with an update because she was going into “training” the whole day), Idah(she called everyday and was slightly helpful with updating me but said the same thing everyday, no update, no update, no update).

I would advise never to use Aramex, rather use another reliable courier company because if your parcels go missing, they will just pretend they are doing their best to find it but they won’t locate it and then do nothing because your parcels aren’t insured.