Parcel stuck at head office.

06/09/2019 I dropped off a parcel at Mayfield Pick 'n Pay and according to the tracker parcel was collected but it hasn't been delivered to the receiver. I have sent an email to the company to this day I'm still waiting for feedback. I'm seating with a problem which is going to cost me and need to know whether with this problem is Aramex going to reimburse me for their delay cause now my client wants his stuff. I tried calling your office but there's no response.

The least that they company could show that they care would be to call me on the delay since they're unable to deliver the parcel to it destination. I mean we are approaching the second week parcel seating with them.