Parcel still not delivered after 6 full days

On Sunday the 4/10/2015 I paid for my parcel to be delivered to Estcourt in kwaZulu Natal, until today the parcel has reached it's destination, when I called the nelspruit branch on Friday the 9/10/2015 I was told the parcel is still on it's way and they were going to call me back to give me feedback, until this date I am still awaiting that feed back and my parcel to be delivered. I must say this is one useless and *********** courier company I've ever came across. My waybill number ***. I lost an important business deal because of their incompetence, I demand my money back, my parcel back , an apology and compensation for my loss.