Parcel still not delivered after 20 days of arriving in facility hub

I am a small business owner who sells items online, I ordered my package from china and it arrived in South Africa on the 10th of July , there after it was held in customs but no one contacted me until I personally called Aramex to Find out about it and that is when this very helpful guy named John Stemmet , John helped me to get my customs clearance invoice which I then paid for on the 16th of July as an immediate payment. Since then I have not received any communication from them and My parcel is not delivered as well, Today is the 21st of July and I am still waiting for delivery, What truly upsets me is that I am running a Business and that business is providing for me since i've been laid off from work, My customers now think I ****med them off their money because they've been waiting for their products and I don't even know what to tell them. I tried contacting Aramex today and was on hold for 20 minutes and no one answered the phone, I mentioned them on Twitter and Direct messaged them on Instagram but Still, Nothing. I just want my parcel because I paid a very expensive shipping cost and custom clearance costs for me to be struggling soo much right now, the least I should get is a response or update and A quick delivery from them. If you are a small business owner Please don't use their services during this time because you will stress more than you want to.

Right now all I want is my parcel to arrive so I can send them to my clients, my business is dying because of this uncer*****y and no communication. Even with all this frustration John stemmet has truly been helpful, if it weren't for him I still wouldn't have received the customs clearance invoice. I have been patient all along because of him.

I am really frustrated and I request for management to give me a call because this is not how you deal with clients, Aramex is doing a huge disservice to small companies who are already struggling because of this pandemic.