PARCEL OPENED AND GOODS ****** - BAD SERVICE MUCH FROM ARAMEX????

On 22 June 2020 a parcel was posted via Aramex in Brits. The parcel should have been delivered to us in Randfontein within 3 working days. Only after contacting Aramex my mother was informed that a staff member had contracted COVID-19 and therefor we could experience a delay of +- 14 days.

An online query was submitted and a lady from the Pretoria branch made contact and informed me that they will investigate and look at CCTV footage to track where the parcel was.

On 29 July 2020 the delivery guy of Aramex phoned us to confirm the delivery address as he was in Randfontein to deliver the parcel. I collected the parcel and upon providing the bag to my mother she commented that firstly - my sister posted a box of personal belongings NOT A BAG - and secondly - the weight of the posted parcel was 2.6kg. We then weighed the parcel I received from the driver and it weighed just over 600g. How the hell is this possible????

A video was taken by myself when my mother opened the parcel.

I have since posted a query on Aramex's website which has yet been answered.

There are no excuse for having staff members that *****! There is no excuse for ****ty service!!

Should I not receive a response from Aramex within 24hrs, the matter will be taken further.