Parcel not delivered

<p>I am most distressed that a customer complained that he had not received his parcel. I tracked it myself and this is the third day it has been out for delivery. I called the call centre and after being placed on hold for what seemed like an eternity came back to tell me that there is a new driver on that route and does not know the area. I said that should make no difference because I assumed that courier drivers have GPS's. Apparently not. The driver now has to call my client for directions. I have never ever experienced this from a courier company where the driver has no clue about where to drop off parcels. This is outrageous.</p>