Parcel lost in their warehouse

I had an extremely frustrating experience with this courier service. From the very beginning, the tracking system was unclear and barely provided any updates. I had to call multiple times just to get basic information about the status of my parcel. Each time, I was given vague responses and no concrete answers.

After several follow-ups, they finally admitted that my parcel had been "lost in their warehouse," but offered no clear explanation or timeline for when it would be found or resolved. Their customer support was unhelpful, and I felt like I had to chase them for every little update.