Parcel Lost

<p>Waybill ********** 4755. Item arrived in South Africa according to the tracking status. It was cleared at Customs on the 6th June. Custom fees were paid on the 7th June, thereafter no-one knows where the parcel is. Aramex South Africa says it's in Dubai, and Dubai says it's in South Africa. I've contacted Aramex South africa every day since the 8th and each day it's the same story.... "We will come back to you tomorrow..." THEY NEVER DO.... I'm so frustrated cause their service is useless. I would like a full refund on the custom fees I paid or at least to know where the item is and when I can expect delivery. This was a gift for a friends b-day and now it's too late.... Thanks Aramex for your oustanding service...</p>