VN
Ved N
1 reviews | Active since Jul 2011
06 Nov 2015, 11:54
Parcel Lost
Dropped parcel off in DropBox, 01/11/2015. Was meant to be delivered on the 03/11/2015. Been a week now and no one has any idea where my goods are and are refusing to provide feedback. Client Relationship managers are making empty promises of returning my calls and none have come back to me. Call Center agents are useless at providing any feedback. All managers are in meetings and training and never available to answer. I have no lost 1 week on my delivery and a huge chuck of money.<br> <br> Pathetic and Useless service - Dont make claims you cannot keep!
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Replies (1)
Aramex South Africa's replyOfficial
09 Nov 2015, 11:17Hello veds,
I would like to apologise profusely about this incident, at this stage we have not concluded that the shipment is lost or has been officially declared missing.
We are continuing to work with our Risk Control Department to investigate and determine whether the shipment could still be located and possibly found.
Please hold for further updates whilst we are continuing with the investigations internally.
Regards
Tefo Rakharebe
Contact Centre Manager
I would like to apologise profusely about this incident, at this stage we have not concluded that the shipment is lost or has been officially declared missing.
We are continuing to work with our Risk Control Department to investigate and determine whether the shipment could still be located and possibly found.
Please hold for further updates whilst we are continuing with the investigations internally.
Regards
Tefo Rakharebe
Contact Centre Manager
Aramex South Africa's reply09 Nov 2015, 11:17
Official
Hello veds,
I would like to apologise profusely about this incident, at this stage we have not concluded that the shipment is lost or has been officially declared missing.
We are continuing to work with our Risk Control Department to investigate and determine whether the shipment could still be located and possibly found.
Please hold for further updates whilst we are continuing with the investigations internally.
Regards
Tefo Rakharebe
Contact Centre Manager
I would like to apologise profusely about this incident, at this stage we have not concluded that the shipment is lost or has been officially declared missing.
We are continuing to work with our Risk Control Department to investigate and determine whether the shipment could still be located and possibly found.
Please hold for further updates whilst we are continuing with the investigations internally.
Regards
Tefo Rakharebe
Contact Centre Manager