parcel lost
orderd a parcel on the 6 April 2016 from Cape Sales via bidorbuy. owner respond with tracking number *** and confirmed parcel left on the 7th April for Klerksdorp. still no parcel received. keep calling aramex and the keep making excuses for not delivering the parcel. everyday a different excuse, first the wrong adress , then nobody to receive the parcel and again this morning 14 April 2016 at about 8oclock the promise that it will be delivered before 12. Just called them again at 9.15am to confim, just to hear that the driver just left Potchefstroom and will deliver during the day. I asked for the drivers contact number and the refuse to give it to me. the promised to call back in 10 minutes time, and gues what, they did, only to change the delivery time agai to 15h00 this afternoon. the driver just left Potchefstroom according to them and to my knowledge it is only about 25 minutes drive from Potchefstroom to Klerksdorp. I am so dissappointed in that courier people , wonder if the parcel is ever going to reach its destination. maybe I should report a lost or ****** complaint at the local police station as I feel my item is ****** from me.
We would like to extend our humble apology for service you experienced with Aramex.
At Aramex we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations. We have investigated the situation for service failure.
Your shipment was handed to an Aramex third party agent for delivery, our third party agent failed to deliver as per our Aramex standard.
As a testament to our customers we strive for customer service perfection. Therefore necessary measures have been implemented to ensure that our customers does not encounter the same experience.
Yours in Service,
T****ha Pillay
We would like to extend our humble apology for service you experienced with Aramex.
At Aramex we take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations. We have investigated the situation for service failure.
Your shipment was handed to an Aramex third party agent for delivery, our third party agent failed to deliver as per our Aramex standard.
As a testament to our customers we strive for customer service perfection. Therefore necessary measures have been implemented to ensure that our customers does not encounter the same experience.
Yours in Service,
T****ha Pillay