Parcel ****kily goes missing

<p>I have just had a parcel declared “missing”. The parcel was received and scanned in by the Johannesburg office and then mysteriously vaporized. In all honesty, it was only then that I flipped the waybill and read the terms & conditions printed in a font-size of 2: aramex is not liable for any consequential loss neither does it not offer or carry insurance cover. I now notice on Hellepoter that aramex’s average rating is a dismal 2 out of 5 and the hpi rating is a pathetic 3.4 out of 10. This makes perfect sense to me as I have had to make countless phone calls and received only two back from them in the 11 days since the parcel was dropped in the Pick n Pay box. During the second phone call, after I received an automated email that the parcel was “declared missing”, it was made clear to me that there is no liability on aramex’s side and that the issue is closed. I feel this is bad service plain and simple, and that the parcel was most likely ****** whilst in aramex’s possession as a physical object cannot simply disappear whilst being handled - unless we are in the Twilight Zone or in the Matrix. Buyer beware.</p>