Parcel is missing, no one at aramex can locate it

I ordered something and it was to be delivered by Aramex on the 13the June. On the 22nd June someone from Aramex called me asking me if i have received my order, I told them I am still waiting, that person seemed surprised. From the 24the I have been calling Aramex, to be told that the parcel is not missing it is not in their warehouse. The matter was escalated with someone going to call me, but nobody will call. I will have to keep calling them, the latest since last week, they are waiting for Johanesburg to see if they cannot locate the parcel on their side. I paid a whole 2k for my parcel to be missing. What is confusing is that someone called me to check if I have received it. I was to use that parcel on the 16 and again 26 June, but didnt, i had to spend extra money.

I need my parcel asap or should i involve the law?

Tracking number BBI***