Parcel gone.... No answer no communication

Endless issues. I posted a parcel 25 January 2021 Postnet Midstream and I have been trying to track it. Phoning aramex South africa and they can answer my question to where my parcel is I have paid for the service it is my good it is communication that they dont have. Today I had enough and fed up! Where is my parcel PPA*** bound for Empangeni postnet. This parcel is for elderly people with greencross shoes in that Important they are awaiting the 2 pairs of shoes. How am I suppose to answer their Question if I cant get a answer out of aramex. This is unfair and I have proof that endless phonecalls has got me nowhere. I have been using this service every week you can even check on the system