Parcel delivered to wrong address with NO customer service.

Absolutely shocking service from Aramex. My parcel got delivered to the wrong address (yes I supp**** the correct address). Had to call them numerous times to understand what happened and where my parcel is. I was told the query was logged and *** signed for my parcel. When I asked why someone else is allowed to sign for my parcel no answer was given. Up until now Aramex have not given any resolve or update. Don't even bother to communicate with them on WhatsApp because they DO NOT RESPOND. Thank heavens the owner of the house it was delivered to contacted me. Now I have to resolve this myself to get the parcel on time. Absolutely ********** customer service.