Package Stuck In Customs

Expecting small parcel from USA.<br> <br> 28 Sep: Collected<br> 14 Oct: Arrived in South Africa. Stuck in customs since.<br> <br> Here are my complaints:<br> <br> Prior to arrival I contacted Aramex by email as my parcel was taking much longer than expected<br> to arrive in the country. I received no response.<br> <br> 20 Oct: Tracking description \Consignee contacted to set delivery Address & Schedule -SMS Sent"No SMS was sent. <br> Enquired about this description by phone to the call centre - no explanation. The description is misleading<br> as it suggests it has cleared customs. Asked staff member if they needed any details for customs - told that they had everything required.<br> <br> 22 Oct: Told that clearance process had not begun because they needed my details.<br> <br> I have been contacting the call centre repeatedly and get only vague responses regarding customs clearance.<br> <br> 28 Oct: Spoke to 1st helpful member of staff. He contacted customs who claimed would do their best to prioritise and clear by 29th at noon latest. <br> <br> I understand customs it not in Aramex's control however they have contributed to the delay and made little attempt to assist. <br> <br> Still waiting ..."""