Package on hold
<p>I'm so dissapointed with the lack of feedback from Aramex , my package is been on hold since the 30th of November i was asked to send relavant documents of which i did immdiately . i sent numeras emails with no response as to when i will get my parcel . when i call it takes too long to get through , once answerd they still need to transsfer your call to Bianca and it never goes through . i just want my stuff . my shipment number is ********** 1501 . the person handling this is Bianca </p>
Dear Shumani
Thank you for bringing the matter to our attention.
We apologize for the delay in delivery and we fully understand how frustrating this may be, however the shipment is currently held by Customs for inspection. This forms part of the normal import process, and during peak periods Customs reserves the right to stop all shipments irrespective of the value declared.
Customs is not under Aramex's control and although we facilitate the process on behalf of the customer, they operate independently and is State owned.
Your complaint has been escalated to an Imports Team Senior, and he will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA
Dear Shumani
Thank you for bringing the matter to our attention.
We apologize for the delay in delivery and we fully understand how frustrating this may be, however the shipment is currently held by Customs for inspection. This forms part of the normal import process, and during peak periods Customs reserves the right to stop all shipments irrespective of the value declared.
Customs is not under Aramex's control and although we facilitate the process on behalf of the customer, they operate independently and is State owned.
Your complaint has been escalated to an Imports Team Senior, and he will be in contact with you shortly.
Kind regards
Customer Care Johannesburg - Aramex SA