Package not picked up from store over 1 week!!! Terrible service!!!

I've dropped off a package at Checkers, Bluff on the 7th of December and till now my client hasn't received it because Aramex hasn't picked it up from the store. It's been over a week and I'm very frustrated with the service I'm receiving!!! I've been phoning customer service and no one has been assisting me they just put me on hold. I've been waiting for over a week for my package to get picked up which is absolutely ridiculous!!! I will never use Aramex again. Poor service service and very unhelpful staff.