Package not delivered

Aramex is the worst courier company, I ordered two different packages from SHEIN. One was sent via buffalo logics & the package arrived as expected, aramex has still not delivered my package, both packages arrived at the same time in SA, both tax & duty paid at the same time. I have spent lots of money on airtime trying to contact them, they give me the run around & these clothes are winter clothes for my children. They don’t care about customer service & when you finally get hold of an agent they are no help. I need my package ASAP 😡😡😡