GB
Gerty B
1 reviews | Active since Sept 2015
28 Sept 2015, 16:51
Package not being cleared from airport
According to online track and trace my package is awaiting customs release since the 21st of October at 10h00. When I spoke to Aramex on the 23rd, they said it takes 48-72 hours to clear customs. I've tried calling the airport hub - the lines are down. When I call the call centre, they now tell me it's going to be 5 working days. To me it seems like you keep extending the time it takes depending on when I call. I need resolution of this ASAP as it has been a week since I first inquired.
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Aramex South Africa's replyOfficial
29 Sept 2015, 14:38Hello GertyBester,
I attempted to contact you I however realised that extra digits were captured under the telephone number field.
I will be sending you an email to clarify the clearance process further with regards your shipment. Kindly respond to the email once you have received it so that I can be in contact telephonically with you.
I apologize profusely about this delay. I can assure you that Aramex is working on this query and will ensure that the shipment is cleared speedily and where there are challenges you will be informed proactively.
Regards
Tefo Rakharebe
Contact Centre Manager
I attempted to contact you I however realised that extra digits were captured under the telephone number field.
I will be sending you an email to clarify the clearance process further with regards your shipment. Kindly respond to the email once you have received it so that I can be in contact telephonically with you.
I apologize profusely about this delay. I can assure you that Aramex is working on this query and will ensure that the shipment is cleared speedily and where there are challenges you will be informed proactively.
Regards
Tefo Rakharebe
Contact Centre Manager
Aramex South Africa's reply29 Sept 2015, 14:38
Official
Hello GertyBester,
I attempted to contact you I however realised that extra digits were captured under the telephone number field.
I will be sending you an email to clarify the clearance process further with regards your shipment. Kindly respond to the email once you have received it so that I can be in contact telephonically with you.
I apologize profusely about this delay. I can assure you that Aramex is working on this query and will ensure that the shipment is cleared speedily and where there are challenges you will be informed proactively.
Regards
Tefo Rakharebe
Contact Centre Manager
I attempted to contact you I however realised that extra digits were captured under the telephone number field.
I will be sending you an email to clarify the clearance process further with regards your shipment. Kindly respond to the email once you have received it so that I can be in contact telephonically with you.
I apologize profusely about this delay. I can assure you that Aramex is working on this query and will ensure that the shipment is cleared speedily and where there are challenges you will be informed proactively.
Regards
Tefo Rakharebe
Contact Centre Manager