Package lost

A package was shipped to me on the 2nd of September, it is the 7th and I have still not received it. I called on 2 occasions. The first time I got through to a lady who also acknowledged that she had no idea what was going on or where my package was. She did however try to assist and said someone would call me, ref no JNB/ 0921/868. NO ONE CALLED! I tried tracking it online and the last update is for the 4th at 6:47 AM. Apparently its out for delivery but 3 days later, I still don't have it. I called again today, spoke to a very uninterested Rochelle and she didn't even bother to give me a ref, she took down my details and said they'll call me. Who "they" are, darkness to me. Now I do not have stock and my business is at a standstill. I cannot process my orders because Aramex has no idea where my package is. Way to go. Nice way to sabotage small business. As if COVID was not already doing enough.