Package disappeared at Aramex sorting facility JHB

I used Aramex PnP Dropbox service to get a small package to my Aramex Shop & Ship account in JHB. The parcel was delivered overnight, and signed for by Keagon Tejada. This was on the 10th Oct 2020. Since then no-one has been able to tell me why my package has not registered in my Shop & Ship account, or in fact where the package is. I am told I cannot phone and speak to the people in charge of this division. Only email. My first email was sent to a Peter van der Merwe on the 18th Nov, and he only rep**** to me for the first time on the 15th January, and since then again have had zero contact or update as to what is going on. It is almost 3 months later and no-one can tell me what is going on. I have tried to be patient and sort things out internally and give the correct people the chance to respond to me, but I am not pretty fed up so trying some other channels in the hope that this issue might get escalated. It is doing the Shop & Ship brand damage as well - it works like a dream from other countries but I am sure not motivated to use it from SA ever again.