Package delayed due to no invoice

My package arrived in the country last week 4 March 2015, I called the call center to give permission to take it through customs, they did, that Friday (2 days later) I called again to find out my package has left customs and they are just waiting for my invoice from Tyrell, and i should receive it the same day. Friday came and went, Saturday I call again, and Tanya whom i Spoke to on Friday as well gives my Tyrells' email so that I can get my invoice.<br> <br> Monday comes I get no response, I call Aramex again, I get transfered to international, I then find out there was an error on Aramexs' side and my package needs to go back to customs, today my package was cleared by customs.<br> <br> I called 10 am, it was said wait about 30 min you will get your invoice - nothing<br> I called around 11 - \please wait 30 min"- nothing<br> I get a call at 12 from maritza from accounts - she tells me I will get it soon within the hour<br> I call maritza after holding on for aout 30 min"