WA
Willem A
1 reviews | Active since Oct 2009
23 Apr 2015, 09:24
Overnight taking a few days
I sent a parcel using your overnight store-to-door service. I put the bag in the box on Saturday afternoon. I understand overnight excludes weekends, but expected the parcel to arrive at the client on Tuesday. It's Thursday now and tracking info still show \Out for delivery". It's a parcel from a PnP in Centurion to a relatively large warehouse in Kempton Park - both major areas. I emailed a complaint via your website but haven't heard anything from Aramex yet. This is the second time Aramex is letting me down"
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Aramex South Africa's replyOfficial
23 Apr 2015, 12:02Hello melva,
Thank you for taking the time to share your comments with us.
We apologise for the inconvenience caused in this regard. As per my discussions with you, the delivery point is considered a chain store delivery and we unfortunately have to wait in line in a queue for the goods to be received by the delivery warehouse. This has unfortunately taken some time to complete and we are currently following up on this.
We will ensure that we received final feedback today on this delivery and keep you updated.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We apologise for the inconvenience caused in this regard. As per my discussions with you, the delivery point is considered a chain store delivery and we unfortunately have to wait in line in a queue for the goods to be received by the delivery warehouse. This has unfortunately taken some time to complete and we are currently following up on this.
We will ensure that we received final feedback today on this delivery and keep you updated.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply23 Apr 2015, 12:02
Official
Hello melva,
Thank you for taking the time to share your comments with us.
We apologise for the inconvenience caused in this regard. As per my discussions with you, the delivery point is considered a chain store delivery and we unfortunately have to wait in line in a queue for the goods to be received by the delivery warehouse. This has unfortunately taken some time to complete and we are currently following up on this.
We will ensure that we received final feedback today on this delivery and keep you updated.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We apologise for the inconvenience caused in this regard. As per my discussions with you, the delivery point is considered a chain store delivery and we unfortunately have to wait in line in a queue for the goods to be received by the delivery warehouse. This has unfortunately taken some time to complete and we are currently following up on this.
We will ensure that we received final feedback today on this delivery and keep you updated.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***