1 reviews | Active since Apr 2016
Overnight parcel still not collected from Dropbox after 5 days.
As the title states, my parcel was put into an Aramex pick n pay drop box on Monday morning and has still not been collected from the store 5 days later. ( I know this because I returned to pick n pay and had the manager of the store open the drop box to confirm that my parcel was still there) I have been in contact with the customer service manager since day 3 and I have been given the absolute run around with excuse after excuse and promises of call backs that never happen. Get your act together! if I pay for a service, supply it.
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience.
As pery my communication with you, the shipment is on delivery today and will reach its final destination shortly. We are taking corrective action with regards to the service partner that is responsible for the collection in area where you dropped the parcel off. This is not an acceptable service and we are terribly sorry for the inconvenience.
If you need any further assitance please dont hesitate to contact us again.
Aramex SA
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience.
As pery my communication with you, the shipment is on delivery today and will reach its final destination shortly. We are taking corrective action with regards to the service partner that is responsible for the collection in area where you dropped the parcel off. This is not an acceptable service and we are terribly sorry for the inconvenience.
If you need any further assitance please dont hesitate to contact us again.
Aramex SA