1 reviews | Active since Mar 2009
Overnight express - absolutely a joke
I bought products from a supplier, paid an exorbitant amount for overnight express, ***, phoned 3 times to ask when my parcel will be delivered, still waiting. Asked for the parcel to be delivered at 10:30am, plus gave an instruction to please phone me when arrived at the premises. Asked to be phoned back to get an indication to where the courier is to deliver the parcel. Customer service is absolutely pathetic! What is the purpose in paying for a service if the customer if at the end you don't get service and the parcel is not delivered early. When I phoned the customer service center for the 3rd time, they couldn't get hold of the driver. Now I get an sms saying they have delivered it to sifiso. Absolutely furious, would love to get my money back for a service I paid for and didn't get! Maybe Aramex should learn from other courier companies how to do it
Thank you for taking the time to share your comments with us.
As per our discussions with you, the parcel was delivered to the general worker on site at the complex. This was due to the technical difficulties the courier experienced with the intercom. We sincerely apologise that the instruction you gave this morning to call upon delivery was not carried over to the courier at the time which resulted in this delay in delivery to you. We have since recollected the parcel and delivered to you personally. Generally we only deliver to the specific receiver if the instruction is specified on the actual parcel.
We take great pride in our service and we will endeavour to take necessary corrective action to prevent this situation from occurring again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
As per our discussions with you, the parcel was delivered to the general worker on site at the complex. This was due to the technical difficulties the courier experienced with the intercom. We sincerely apologise that the instruction you gave this morning to call upon delivery was not carried over to the courier at the time which resulted in this delay in delivery to you. We have since recollected the parcel and delivered to you personally. Generally we only deliver to the specific receiver if the instruction is specified on the actual parcel.
We take great pride in our service and we will endeavour to take necessary corrective action to prevent this situation from occurring again.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***