"Overnight" = 9 days and counting?

Apparently it takes them 9 days to "Overnight" a package from PE to JHB. Tracking system is useless, no one picks up the office phones and there doesn't seem to be any other way to contact them directly...Have used them before with no problems, but clearly something has changed and this is just disgraceful. False advertising and a waste of time and money. Hopefully they get their act together soon but till then I won't recommend using them. surely they should realise companies can ill afford to deliver such bad service in these times.