1 reviews | Active since May 2016
Overcharged me on the weight of the package - ***
<p>I was surprsed when they said my package weighed 4.4kg when the supplier said it weighs less than 3 kg so i personally weighed the package and saw it was 2.2kg. I phoned and emailed and sent a photo. No response.</p> <p> </p> <p>Shipment number:</p> <p> ********** 675</p> <p>reference number JNB/0716/4038</p>
Dear Phil082,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience here.
As per our discussions with you, this is a data entry error which we are correcting immediately. We will also arrange that you are refunded for the unnecessary additional charges.
We are always striving to improve our overall service and we apologise for this very inconvenient error.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards
Aramex SA
Dear Phil082,
Thank you for taking the time to share your comments with us. We sincerely apologise for the great inconvenience here.
As per our discussions with you, this is a data entry error which we are correcting immediately. We will also arrange that you are refunded for the unnecessary additional charges.
We are always striving to improve our overall service and we apologise for this very inconvenient error.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards
Aramex SA