JA
Jason A
1 reviews | Active since Jan 2016
15 Jan 2016, 11:50
Over night delivery takes 4 days.
I sent a package on Monday and it still hasn't been delivered and its Friday. They can't track the package because their agent has not signed it in and now they have no idea where the package is.
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Replies (1)
Aramex South Africa's replyOfficial
20 Jan 2016, 12:42Hello JasonAqua,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience in this regard and would like to assure you of our commitment to deliver a world class service.
As discussed, we will be taking relevant action against the delivery partner responsible for the delay in delivery. However I am very pleased that the package did arrive at its final destination and intact.
We take pride in our service and will do the necessary to take corrective action in this regard.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience in this regard and would like to assure you of our commitment to deliver a world class service.
As discussed, we will be taking relevant action against the delivery partner responsible for the delay in delivery. However I am very pleased that the package did arrive at its final destination and intact.
We take pride in our service and will do the necessary to take corrective action in this regard.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Aramex South Africa's reply20 Jan 2016, 12:42
Official
Hello JasonAqua,
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience in this regard and would like to assure you of our commitment to deliver a world class service.
As discussed, we will be taking relevant action against the delivery partner responsible for the delay in delivery. However I am very pleased that the package did arrive at its final destination and intact.
We take pride in our service and will do the necessary to take corrective action in this regard.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We sincerely apologise for the inconvenience in this regard and would like to assure you of our commitment to deliver a world class service.
As discussed, we will be taking relevant action against the delivery partner responsible for the delay in delivery. However I am very pleased that the package did arrive at its final destination and intact.
We take pride in our service and will do the necessary to take corrective action in this regard.
If you need any further assistance please don't hesitate to contact us again.
Kind Regards,
Hein Bruyns
Customer Service Executive
Tel: ***