1 reviews | Active since Jan 2014
Outlying Area (NOT)
I shop from Faithful to Nature (FTN) every month - my complaint is not with them, their service is wonderful - my complaint is with the courier Aramex.<br> <br> FTN is based in Cape Town so the courier collects the goods there. They then proceed to take it to JHB. They then use a third party courier to deliver the goods to me - in Klerksdorp (a city just below Potchefstroom on the map). This takes about 3 working days (if I'm lucky) AFTER it has arrived in JHB.<br> <br> Now to my knowledge, the best route to JHB from CT is RIGHT THROUGH THE MIDDLE OF TOWN IN KLERKSDORP. Yet on their system it is labeled an OUTLYING AREA (are you kidding me?)<br> <br> Why do I have to wait how many extra days for my delivery when the courier LITERALLY DRIVES PAST MY HOUSE on the way to JHB???<br> <br> Either explain this to me so it makes sense (because your call center can't) or fix it.<br> <br> <br> <br>
Thank you for taking the time to share your comments with us.
We apologise for any confusion with regards to the status of your delivery area. Klerksdorp is a regional area as it is more that 50km outside of the nearest main centre which is Johannesburg. Cargo between Cape Town and Johannesburg is either sent by air or by road depending on the service selected. Vehicles are sealed at all times while in transit and for security purposes only opened at specified branches of Aramex.
Thus your shipments will travel to the nearest main centre and be dispatched for delivery thereafter.
If you have any further questions please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive
Tel: ***
Thank you for taking the time to share your comments with us.
We apologise for any confusion with regards to the status of your delivery area. Klerksdorp is a regional area as it is more that 50km outside of the nearest main centre which is Johannesburg. Cargo between Cape Town and Johannesburg is either sent by air or by road depending on the service selected. Vehicles are sealed at all times while in transit and for security purposes only opened at specified branches of Aramex.
Thus your shipments will travel to the nearest main centre and be dispatched for delivery thereafter.
If you have any further questions please don't hesitate to contact us again.
Kind Regards
Hein Bruyns
Customer Service Executive
Tel: ***
