Order placed 28 Jan 2016 still not delivered

I placed an online order with Aeropostale. On the tracking page of their courier Aramex, there's a \Data received\" log dated 28 January. The parcel arrived in South Africa on 23 February, via Gurgaon, India. After complaining to Aeropostale about the tardiness in delivery, I got in touch with Aramex. I was sent from pillar to post. When I was finally referred to the right person, Ivy Mashele, she advised me that the package was being held in customs pending receipt of an invoice. I forwarded Ivy the invoice as I received it from Borderfree, the company handling Aeropostale global transactions. That email was sent 4 April. To date, I have not received goods which are fully paid for. This loss has taught me that as far as international orders go, you do much better than Aramex. When I have received goods e.g. via UPS, someone at their office always calls to confirm my address and ask that I settle any outstanding delivery/ customs duties. Aramex still cannot get their act together enough to move onto that stage. It's a wonder they're a going concern."